PRIVACY POLICY

**Last updated:** September 22, 2026

At **Vuka Digital** (“we,” “us,” or “our”), accessible from **https://vukadigital.co.za**, protecting the privacy and security of our clients and website visitors is one of our top priorities.

This Privacy Policy outlines the types of information we collect, how we use it, and how we safeguard your data in compliance with applicable privacy laws, including the Protection of Personal Information Act (POPIA).

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## 1. Information We Collect

We collect information directly from you when you interact with our website, fill out contact forms, purchase our services, or communicate with us.

### A. Personal Information
* **Contact Details:** Name, email address, phone number, and business name.
* **Billing & Administrative Data:** Invoicing details, physical or business address, and transaction records.
* **Account & Hosting Data:** Domain registration details, login credentials for client portals, or technical configurations required for reseller hosting setup.

### B. Technical & Usage Data
* **Log Files & Analytics:** IP address, browser type, operating system, referring pages, access times, and pages viewed on our website.
* **Cookies:** Cookies and tracking technologies to improve user experience and analyze site traffic. You can choose to disable cookies through your browser settings.

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## 2. How We Use Your Information

We use the information we collect for legitimate business operations, including:

* **Service Delivery:** Providing web development, domain registration, and hosting services.
* **Communication:** Responding to inquiries, sending project updates, issuing invoices, and providing client support during business hours.
* **Technical Maintenance:** Monitoring server performance, maintaining website security, and managing reseller hosting infrastructure.
* **Compliance & Protection:** Preventing fraudulent activities and complying with legal or regulatory obligations.

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## 3. How We Share Your Information

We **do not** sell, rent, or trade your personal information to third parties. We only share data with trusted service providers required to fulfill our services:

* **Domain Registrars & Hosting Infrastructure:** Necessary details provided to register web domains or configure server environments on your behalf.
* **Payment Processors:** Secure third-party payment gateways used to process invoices (we do not store full credit/debit card numbers on our servers).
* **Legal Requirements:** If required by law, court order, or governmental regulation.

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## 4. Data Security & Storage

We implement industry-standard administrative and technical security measures—including SSL encryption and secure server environments—to protect your personal information against unauthorized access, loss, or alteration.

While we take every reasonable precaution, no method of transmission over the Internet or electronic storage is 100% secure.

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## 5. Third-Party Websites

Our website may contain links to third-party websites or services (e.g., payment gateways, client portals, external tools). We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites.

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## 6. Your Data Rights

Depending on your jurisdiction, you have the right to:

* **Access** the personal data we hold about you.
* **Request Correction** of inaccurate or incomplete information.
* **Request Deletion** of your personal data, subject to legal and contractual retention requirements.
* **Opt-Out** of marketing communications at any time.

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## 7. Updates to This Privacy Policy

We may update our Privacy Policy periodically to reflect changes in our practices or legal obligations. Any changes will be posted on this page with an updated “Last updated” date.

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## 8. Contact Us

If you have any questions or concerns regarding this Privacy Policy or how your data is handled, please contact us at:

* **Business Name:** Vuka Digital
* **Email:** admin@vukadigital.co.za
* **Location:** KwaZulu-Natal, South Africa