# REFUND AND RETURN POLICY

**Last updated:** September 22, 2026

At **Vuka Digital** (“we,” “us,” or “our”), accessible from **https://vukadigital.co.za**, we strive to deliver high-quality web development, domain registration, and hosting services. Because we deliver custom digital products and services, refunds and returns are handled according to the specific criteria outlined below.

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## 1. Custom Web Development & Design Services

* **Deposit Payments:** Initial deposits paid for custom web design, web development, or strategy work are **non-refundable**. This fee covers project discovery, initial planning, resource allocation, and design concepts.
* **In-Progress Projects:** If a project is cancelled by the client after work has commenced but before final delivery, the client remains responsible for paying for all work completed up to the date of cancellation.
* **Final Deliverables & Sign-off:** Once a project receives final client approval, sign-off, or is deployed to the live domain/server, no refunds will be issued for design or development services.
* **Project Abandonment:** If a client fails to provide necessary content, feedback, or access required to move a project forward for a period exceeding **30 calendar days** without prior notice, the project may be paused or terminated, and any payments made will be forfeited.

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## 2. Web Hosting & Infrastructure Services

* **Monthly Hosting Subscriptions:** Monthly web hosting fees are non-refundable once the billing cycle for that month has begun. You may cancel your monthly hosting subscription at any time by providing written notice prior to your next renewal date.
* **Annual Hosting Plans:** If you cancel an annual hosting plan within the first **14 days** of initial activation, you may request a pro-rata refund for the remaining unused months, minus a standard administration and setup fee. No refunds apply after 14 days.
* **Service Suspensions:** No refunds or credits will be issued if your hosting service is suspended or terminated due to a breach of our Terms and Conditions (e.g., hosting illegal content, distributing spam, or non-payment).

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## 3. Domain Name Registrations & Transfers

* **Non-Refundable Purchases:** Domain name registrations, renewals, and domain transfer fees are **100% non-refundable**. Once a domain name is requested and registered with the domain registry, the registration cost cannot be reversed or refunded by the registry operator.
* **Spelling Errors:** It is the client’s responsibility to verify the accuracy of the domain name spelling before submitting a registration request. Corrections after registration require purchasing a new domain name.

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## 4. Software, Licenses & Third-Party Fees

* **Third-Party Products:** Payments made for third-party licenses (such as premium WordPress plugins, themes, SSL certificates, or payment gateway setup fees) purchased on your behalf are non-refundable, as these are governed by the terms of the third-party providers.

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## 5. How to Request a Refund or Cancellation

To request a cancellation or inquire about a refund, please submit a written request to our support team:

* **Email:** admin@vukadigital.co.za
* **Required Information:** Please include your full name, business name, invoice number, and the specific service you wish to cancel.

Approved refunds will be processed via bank transfer (EFT) or back to the original payment method within **7 to 10 business days** of confirmation.

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## 6. Contact Us

If you have any questions or concerns regarding our Refund and Return Policy, please contact us at:

* **Business Name:** Vuka Digital
* **Email:** admin@vukadigital.co.za
* **Location:** KwaZulu-Natal, South Africa