# TERMS AND CONDITIONS

**Last updated:** September 22, 2026

Welcome to **Vuka Digital**. These Terms and Conditions (“Terms”) govern your use of our website located at **https://vukadigital.co.za** and the web development, domain registration, hosting, and digital maintenance services provided by Vuka Digital (“we,” “us,” or “our”).

By accessing our website, hiring us for services, or purchasing hosting/domain packages, you agree to be bound by these Terms. If you do not agree, please do not use our website or services.

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## 1. Services & Scope of Work

* **Project Scope:** All development work, website builds, and design services will be outlined in a written quote, proposal, or invoice prior to project commencement. Any additions or modifications outside the agreed scope will incur additional fees.
* **Client Deliverables:** The client is responsible for providing all necessary content, images, branding materials, and access credentials in a timely manner. Delays in receiving materials may extend the project completion date.
* **Client Approval:** Upon completion of a project, the client will have a designated review period to request minor revisions within the agreed scope. Final sign-off or deployment indicates full approval and acceptance of the work.

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## 2. Pricing, Payments & Invoicing

* **Payment Terms:** Deposits and payment schedules will be specified in your invoice or agreement. Development work typically requires a non-refundable deposit before work commences, with the balance due prior to final launch or handover.
* **Hosting & Domain Fees:** Web hosting, domain registration, and maintenance subscriptions are billed on a recurring basis (monthly or annually).
* **Late Payments & Suspension:** Accounts with overdue invoices may be subject to suspension or termination of hosting services, website access, and ongoing maintenance until the outstanding balance is settled in full.

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## 3. Hosting, Domains & Reseller Services

* **Uptime & Service Availability:** While we strive for maximum server availability and network stability, we do not guarantee 100% uninterrupted uptime. Scheduled maintenance, third-party infrastructure outages, or unexpected technical issues may occasionally affect service availability.
* **Domain Ownership:** Domains registered on behalf of a client remain the property of the client, provided all registration and administration fees have been paid in full.
* **Automated Security & Monitoring:** Hosting packages include automated server-level security and uptime monitoring. Manual interventions or custom bug fixes outside standard hosting maintenance are subject to hourly billing.

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## 4. Support Policy & Service Level Agreement (SLA)

* **Support Hours:** Standard technical support is available **Monday through Friday, 8:00 AM – 5:00 PM (SAST)**.
* **Non-Urgent Requests:** Requests submitted outside business hours, on weekends, or during public holidays will be processed on the following business day.
* **Response Times:** We aim to acknowledge and address standard support inquiries within **24 to 48 business hours**.
* **Excluded Support:** Standard support does not cover round-the-clock (“24/7”) immediate telephone assistance, extensive code redesigns, or third-party software updates unless explicitly included in a paid maintenance retainer.

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## 5. Intellectual Property Rights

* **Client Content:** The client retains all ownership and rights to text, logos, trademarks, and media provided to us for inclusion on their website.
* **Final Deliverables:** Upon receipt of full and final payment, the rights to the completed custom website layout, graphics, and code created for the client are transferred to the client.
* **Pre-existing Code & Portfolio:** We retain ownership of proprietary tools, frameworks, reusable code snippets, and design libraries used during development. We reserve the right to feature completed projects in our portfolio and promotional materials unless a non-disclosure agreement (NDA) is signed.

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## 6. Client Responsibilities & Acceptable Use

Clients using our hosting, domain, or website management services agree not to:
* Host, publish, or transmit illegal, defamatory, fraudulent, or harmful content.
* Distribute malware, spam, phishing scripts, or engage in unauthorized network intrusion.
* Violate intellectual property rights, copyright, or local data protection laws (including POPIA).

Violations of acceptable use may result in immediate account suspension or termination without refund.

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## 7. Limitation of Liability

To the maximum extent permitted by law:
* Vuka Digital shall not be liable for any indirect, incidental, consequential, or special damages, including loss of profits, revenue, data, or business opportunities arising from the use of our services or website downtime.
* Our maximum aggregate liability for any claims arising from our services shall not exceed the total fees paid by the client to Vuka Digital for the specific service giving rise to the claim during the preceding three (3) months.

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## 8. Warranties & Disclaimers

Services are provided on an “as is” and “as available” basis. While we use industry-standard practices to ensure secure code, fast load times, and reliable performance, we do not warrant that our services will be completely error-free or uninterrupted. Third-party software, plugins, hosting backbones, and search engine algorithms are outside our direct control.

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## 9. Termination of Services

* Either party may terminate a service agreement or recurring hosting plan by providing written notice as specified in the client contract.
* We reserve the right to suspend or terminate services immediately if the client breaches these Terms, fails to pay outstanding invoices, or engages in abusive behavior toward our personnel.

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## 10. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the **Republic of South Africa**. Any legal disputes or claims arising out of or in connection with these Terms shall be subject to the jurisdiction of the South African courts.

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## 11. Changes to Terms

We reserve the right to modify or replace these Terms at any time. Updated versions will be published on our website with a revised “Last updated” date. Continued use of our website or services following any updates constitutes acceptance of the new Terms.

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## 12. Contact Us

If you have any questions regarding these Terms and Conditions, please contact us at:

* **Business Name:** Vuka Digital
* **Email:** admin@vukadigital.co.za
* **Location:** KwaZulu-Natal, South Africa